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Tuesday, December 18, 2007

Margaret McHugh (Customer Service Champion)

Here is an email that is doing the rounds today. Apparently, Margaret McHugh has a bit of a temper!

Best you read it from the bottom up.

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From: Gourmet Food Store [mailto:[email protected]]
Sent: Monday, 17 December 2007 10:06 a.m.
To: Hayley Johnstone
Subject: Re: Catering - Monday 17th Dec

Get into the real world young lady if you ever attain the position to be self employed you may understand hard working successful business people don't make it hiding behind late floods of emails. Not having the fortitude to call by telephone tells me your incrusted in your sit down loads of spare time job.

Re rudest email tells me you once again you are not in the real world and haven't fully matured but it will happen.You were probably bottle feed till late teens.

I just have so much fun with time wasters. Have a great party shame you will have to pay so much more for it.

I will hopefully be calling your boss before Christmas re our not listing our property with Ray Whites I am sure they will be interested and could give you more to do. And you thought my first email was rude. I expect you still believe in Santa Clause.

Gourmet Food Store
Ph & Fax : 81 555 31
Mobile : 0274 347 199
E-Mail : [email protected]
Web : www.gourmetfoodstore.co.nz

----- Original Message -----
From: Hayley Johnstone
To: Gourmet Food Store
Cc: Marg Keen
Sent: Monday, December 17, 2007 8:58 AM
Subject: RE: Catering - Monday 17th Dec

That is the rudest email I have received in a long time.

We will not be requiring your services again.

Hayley

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From: Gourmet Food Store [mailto:[email protected]]
Sent: Monday, 17 December 2007 6:09 a.m.
To: Hayley Johnstone
Cc: Marg Keen
Subject: Re: Catering - Monday 17th Dec

Hi Hayley,

You placed an order last Thursday and have NEVER confirmed your order for Monday AFTER 3 emails .

You asked for a quote which you were given then queried the prices against the website.Why ask in the first place. May I suggest you read the Home page of our site regarding pricing.

I personally don't have the time or inclination to sit on the computer all day playing email ping pong. Please confirm your order by 9am this morning some 7 hrs before the function begins TELEPHONE 8200668 otherwise I will take it that the order is no longer required the QUOTE IS $9.00 PER PERSON .( at this late stage chicken drumsticks will not be an option Thai chicken cakes or mini chicken satays,s will be ) AND MAY I SUGGEST YOU COLLECT YOUR OWN STRAWBERRIES.

We are a very busy catering company who has given you very good service in the past and will not be treated in this off hand manner business is business. This job if goes a head will be cash on delivery or payed by credit card. Incidentally we are going to be selling our house very soon and question your companies professional practises if this incident is anything to go by. Regards Margaret.

Gourmet Food Store
Ph & Fax : 81 555 31
Mobile : 0274 347 199
E-Mail : [email protected]
Web : www.gourmetfoodstore.co.nz

----- Original Message -----
From: Hayley Johnstone
To: Gourmet Food Store
Sent: Friday, December 14, 2007 8:05 AM
Subject: RE: Catering - Monday 17th Dec

Hi Margaret,

On the website your prices are advertised differently?

Can you please send me the pricing on strawberries not dipped in chocolate?

Kind regards,
Hayley

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From: Gourmet Food Store [mailto:[email protected]]
Sent: Thursday, 13 December 2007 8:59 p.m.
To: Hayley Johnstone
Subject: Re: Catering - Monday 17th Dec

Hi Hayley,

Beef Filo $2 $2
Quiche $2 $2
Sushi $2 $1.50
Drumsticks $3 $2.50

Total $9.00

Large Strawberries dipped in Chocolate minimum 2 per person $2.00 each x 2 == $4.00 9and 4 ==== $13.00 per person

Regards Margaret.

Gourmet Food Store
Ph & Fax : 81 555 31
Mobile : 0274 347 199
E-Mail : [email protected]
Web : www.gourmetfoodstore.co.nz

----- Original Message -----
From: Hayley Johnstone
To: Gourmet Food Store
Sent: Thursday, December 13, 2007 8:11 PM
Subject: RE: Catering - Monday 17th Dec

Hi Margaret,

The food we have ordered amounts to only $8 per person. Are the strawberries $5 each per person?

Kind regards,
Hayley

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From: Gourmet Food Store [mailto:[email protected]]
Sent: Thu 12/13/2007 11:40 AM
To: Hayley Johnstone
Subject: Re: Catering - Monday 17th Dec

Hello Hayley, The price will be $13.00 per person Regards Margaret.

Gourmet Food Store
Ph & Fax : 81 555 31
Mobile : 0274 347 199
E-Mail : [email protected]
Web : www.gourmetfoodstore.co.nz

----- Original Message -----
From: Hayley Johnstone
To: Gourmet Food Store
Sent: Thursday, December 13, 2007 8:57 AM
Subject: Catering - Monday 17th Dec

Hi Margaret,

We are having a group of 30 people next Monday from 4.30 pm. (numbers to be confirmed)

I would like to know if you are available to cater for these nibbles please?

If you are available can I please order the following:

1. Beef & Hornradish Bon Bons in Filo
2. Fresh Salmon sushi
3. Mini Spinach & Feta quiche - Please make the smaller quiches or cut them in half
4. Glazed Chicken drumsticks
5. Fresh bowl of strawberries - can we have these dipped in chocolate?

Can you please send me a quote beforehand aswell?

Thank you

Hayley Johnstone
Accounts and Event Management
Phone 09 377 5069
Fax 09 377 6845
Mobile 021 327 310

2 comments:

Anonymous said...

What's this "hornradish" the lady asks about?

Is this a Freudian slip for horse radish??????

Anonymous said...

Hmmm Margret McHugh just said it like it is.
By posting her email "to teach her a lesson?" Haley kind of blew it. But if she didn't like the reply it is her prerogative to not use McHughs services. Thats how customer service works.. whats a real pain is the crap you get from companies you are forced to use anyway. like telecom, power companies, the cops, to name a few